What will be the role of “Ombudsman” in a bank ?

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What will be the role of “Ombudsman” in a bank ?

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  1. The role of “Ombudsman” in a bank is to provide quality and speedy redressal of grievances of customers.

    As per Wikipedia ” Banking Ombudsman  is a quasi judicial authority functioning under India s Banking Ombudsman Scheme 2006, and the authority was created pursuant to a decision made by the Government of India to enable resolution of complaints of customers of banks relating to certain services rendered by the banks. The Banking Ombudsman Scheme was first introduced in India in 1995, and was revised in 2002. The current scheme became operative from 1 January 2006, and replaced and superseded the banking Ombudsman Scheme 2002. From 2002 until 2006, around 36,000 complaints have been dealt by the Banking Ombudsmen. There are 16 regional offices of Banking Ombudsmen in India.”

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